Returns & Refunds

We really hope you love your MAiK products, but if, for any reason, you would like to return your order, you can send it back to us within 28 days for a full refund or exchange. If 28 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange. 

When you return any product, you must cover the shipping charges.

        • Please let us know that you are returning your order via email:
        • Please return your item, securely wrapped and packaged, with the dispatch note - please let us know what items you would like to return and why.
        • The label on your despatch note has the return address but the customer must pay for the return postage.
        • For online orders please return to: MAiK c/o Commands, Unit 9, Bleasdale Court, Clydebank, G81 2LE
        • We do not accept or process returns that are sent to our studio address in Edinburgh.

All items including their original packaging must be returned “as new” in a saleable condition with all the tags and labels intact. Please note for hygiene reasons socks are not refundable if they have been used, worn or washed - this includes being tried on.

For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. We recommend sending your unwanted items back via recorded delivery.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.