Returns & Refunds


We really hope you love your MAiK products, but if, for any reason, you would like to return your order, you can send it back to us within 30 days for a full refund. 

Free UK Returns

You can return your order to us for free via Royal Mail using the pre-printed Freepost sticker on our delivery note.

Return Conditions
  • You'll need to return your item/s using our pre-paid Royal Mail service to qualify for Free Returns. If you use another service and pay for it, we will not be able to refund the cost of returning the item to us. 
  • Please make sure you obtain a proof of postage receipt from your Royal Mail drop off point. If your return doesn't reach us and you don't have proof you sent it back to us we won't be able to refund you. 
    • All items including their original packaging must be returned “as new” in a saleable condition with all the tags and labels intact. Please note for hygiene reasons socks are not refundable if they have been used, worn or washed - this includes being tried on. 
    • Faulty or Incorrect Item or Received the Wrong Item? Let us know first & we’ll be able to help you better.
    • If 30 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.

       

       

      REFUNDS

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.