SHIPPING

We aim to dispatch your order within 24 hours of receiving it. Sometimes it can be an extra day if it is during a busy period.

STANDARD DELIVERY

Standard shipping for orders under £40 is £2.95.

Standard delivery takes 2 - 3 working days.

We offer free UK delivery when you spend over £40.

Sent via 2nd Class or Royal Mail Tracked 48.

Flat rate of £5.95

Sent via Royal Mail Tracked 24.

Orders placed before noon will be shipped the same day.

We're excited about our international customers and have tried to offer the most reasonable shipping rates possible. In the shopping cart you'll be able to select your country and view the options available to you, if your country is not available please contact us.

Please note we are not responsible for any customs fees or duties incurred on international shipments as these are the responsibility of the purchaser. Overseas items are sent via Royal Mail's overseas services.

All orders are sent via International Tracked & Signed. Delivery within Europe usually takes 3-5 working days and worldwide within 5-7 working days.

RETURNS

We really hope you love your MAiK products, but if, for any reason, you would like to return your order, you can send it back to us within 28 days for a full refund or exchange. 

All items have to be unused with labels and packaging intact.

When you return or exchange any product, you must cover the shipping charges.

As soon as we receive your return, we will process your exchange or refund request.

Please note that you will not be reimbursed for the original shipping charges.

Any refunds made by us will be processed back to the original payment method when you placed your order.

We do not take responsibility for any items lost during the return shipping.

1. Please return your item(s) with the dispatch note that came with your order. Let us know what items you would like to return and why.

2. Send your items to the address below

MAiK c/o Commands,
Unit 9, Bleasdale Court,
Clydebank,
G81 2LE

We do not accept or process returns that are sent to our studio address in Edinburgh.

All items including their original packaging must be returned “as new” in a saleable condition with all the tags and labels intact.

For all returns and refunds please obtain a proof of postage certificate from your Post Office as we cannot refund products damaged or lost in transit. 

If you have any questions regarding the process, please contact us.

Should your order arrive with the wrong item(s), product or size please contact us through the contact form. We will do everything we can to fix out mistake as soon as possible. 

Please state your order number.

ETHICS & SUSTAINABILITY

We work with manufacturers in the UK and Europe to ensure that we were working with companies that have equal opportunities and fair labour standards. It is important to us to ensure that there is no child or forced labour.

The cost to manufacture in the UK and EU is higher but we know that the people making our products are treated fairly.

Since the day the business launched our packaging has been plastic free. All the elements are biodegradable and recyclable, even our tape is paper. Our protective loose fill is a natural packaging material made from potato starch, which is 100% biodegradable, and fully compostable.

You can read more about our packaging here.

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